Letter to Minister of MPE, SSC GM-Lady Naomi Agent

no-lines-operations

I humbly submit this letter on behalf of many Samoans and American Samoans that are subject to extreme chaos at Pago Pago wharf, each and every time Lady Naomi arrives to offload and load cargo to/from Apia.

The ordeal and experience is outdated and we humbly implore the Honorable Minister and General Manager of SSC to re-tender or instruct the local agent in American Samoa, for a more efficient and less painful operations for the people that hope to clear incoming cargo to American Samoa; and more important, the cargo to be sent from Pago Pago to Apia.

The current system is outdated with nepotism, the pushing, and unorganized operations that is very strenuous to the people that are, both, Samoan citizens and American Samoa families — who are trying to send cargo from Pago Pago to Apia. Lining up at 12pm and finally able to leave the wharf at 4pm is completely unnecessary, when manageable and possible improvements can be developed for the people. If the agent does not care about providing this service at a less chaotic manner, then SSC can opt to re-advertise the local agent for a better company that consider a better service for the people and not have a condescending view and not care about their service to the people.

Honorable Minister, we invite you and General Manager Leiataua to travel to Pago Pago Wharf to witness the disorder and ineffective service the current agent that is providing our people. You will see familiar Samoan business owners, faifeau and faletua, the elderlies all struggle to send/receive their cargo in the most unfashionable means.

If the management of the Pago Pago agent that handles Lady Naomi also happen to read this, our humble request is to act on it. Not for any other ill feeling towards your company but for the people of Samoa and American Samoa, that depend on you for good service.

Ma le ava e tatau ai,
Launiu Saelua